2023 Differentiation Embedded Analytics Industry 
Userpilot
APRIL 24, 2024
In 2023, over 26% of investments in American startups were directed toward AI-related companies. This includes the SaaS industry too. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. About 73% of U.S.
Usersnap
SEPTEMBER 12, 2023
John is the co-founder of PricingSaas , a competitive intelligence product that uses AI to summarise pricing changes across the B2B SaaS industry. Identifying your positioning and differentiation among your market category is a critical, and hopefully not too brutal, step. John also runs a boutique agency Buyerson Inc.
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Department of Product
NOVEMBER 2, 2023
Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2 US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023.
Userpilot
MAY 8, 2024
Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Userpilot is a product growth platform with feedback, analytics, and engagement features. Integration : to embed tools seamlessly into their workflows.
Userpilot
OCTOBER 30, 2023
As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. Don’t freak out.
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