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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot
Intercom, Inc.
FEBRUARY 27, 2020
We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I joined Intercom about two and a half years ago.
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