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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot
Intercom, Inc.
FEBRUARY 27, 2020
One thing we’ve really tried to do is to be able to do the full product loop ourselves. It’s really important for us to not get blocked by other teams pushing stuff to production and to be able to have tight feedback loops as we build machine learning products. But another Intercom product is Messages.
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