Banking Feedback Loop Onboarding KPIs Research Software 
Intercom, Inc.
NOVEMBER 3, 2022
You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.
Userpilot
JANUARY 9, 2023
Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What tools can help you personalize the customer experience? Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Let’s begin!
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Userpilot
JULY 26, 2022
Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?
The Product Coalition
MARCH 6, 2019
Working as a product manager can be a busy, unpredictable and octopus-like existence. Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake.
The Product Coalition
NOVEMBER 26, 2019
Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. For many organizations the solution is product management.
Userpilot
AUGUST 18, 2022
Customer advocacy is a powerful force for driving business growth without breaking the bank. Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Are some customers experiencing setbacks in your product? Boosts brand awareness.
The Product Coalition
JULY 24, 2020
Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. It took a few years until the team felt the market for this product was mature enough. How price-sensitive are customers for this type of product?
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