Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Book the demo to see how.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

OCTOBER 27, 2022

What is iterative testing? How can it help product managers build products that drive value for their customers? Iterative testing involves running repeated experiments on your product features to evaluate their effectiveness and identify improvement opportunities. Iterative testing enables evidence-based incremental innovation.

User Testing 98

User Testing Product Research Feedback Software Testing 98

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Choose the latter.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

APRIL 16, 2024

Act on the insights you’ve gathered through user tracking to elevate your user experience. Userpilot is a powerful product growth platform with several in-built analytics reports that simplify user behavior tracking. Book a demo now to get started. They help identify and reward loyal users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 3, 2024

Companies like Userpilot, Slack, Figma, Miro, and Calendly showcase successful PLG strategies by focusing on in-app engagement, seamless design, collaboration, and user-friendly solutions, driving growth and customer satisfaction. Book a demo now to see how Userpilot can help with product-led growth. User persona example.

Analytic Tools 103

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 103

Userpilot

NOVEMBER 30, 2023

Book a demo now and see how you can use our tool to conduct in-app user behavior analysis, segment users for personalized experiences, and A/B test your hypotheses to see what works. A/B testing compares two versions of a flow or in-app element, while multivariate testing assesses multiple changes simultaneously.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 104

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

FEBRUARY 4, 2023

What’s the product design testing process? More importantly, we look at the design testing process and various testing methods with their pros and cons. TL;DR Product design testing is the final stage of the design process. It ensures that the proposed solution satisfied user needs. Book the demo!

User Testing 98

User Testing Product Research Feedback Software Research Software 98

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. What is customer feedback? Customer preference feedback survey.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JUNE 7, 2023

TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. Types of feature surveys to obtain valuable feedback: Beta testing feature feedback survey for understanding if the new feature will bring value to users before it’s launched. Book a demo to try it out.

User Testing 97

User Testing Customer Feedback Product Research Feedback Software 97

Userpilot

JANUARY 27, 2023

A/B testing is a quantitative research method for choosing the best versions of a product or feature. Usability testing techniques like session replays or eye-tracking help PMs and designers determine how easy and intuitive the product is to use. Fake door tests are a popular and cost-effective validation technique.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? But how do you do this?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. What is SaaS UX design?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

DECEMBER 13, 2023

Once you start implementing your UX strategy, keep testing and experimenting and use the insights to inform future iterations. Book the demo! Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. A/B testing UX elements in Userpilot.

Research Software 103

Research Software Analytic Tools Feedback Software User Testing 103

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. You can use either controlled A/B tests or head-to-head A/B tests.

Customer Experience 103

Customer Experience Onboarding KPIs User Testing Customer Feedback 103

Userpilot

FEBRUARY 29, 2024

8 types of behavior analytics methods to track user activity: Trend analysis. A/B testing. Step-by-step process for effective behavior analytics: Define your objective for analyzing customer data. Select the relevant metrics for tracking user behavior. Collect feedback from individual users. Retention rate.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

Split

AUGUST 18, 2022

However, there are simple testing ideas you can try to make the most of a difficult situation. A second axis to consider is that your customers themselves have less interest in spending. When decisions become difficult to make, A/B tests offer an accurate and reliable estimate. The best approach is to run an A/B test.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Userpilot

JULY 9, 2023

Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. Card sorting and fake door testing are useful testing methods before the product launch. Session recordings and five-second tests enable you to assess usability after the launch.

User Testing 96

User Testing Product Research Customer Experience User Experience 96

Userpilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Guide trial users towards key actions with checklists. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

Feedback Software 96

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 96

Userpilot

FEBRUARY 19, 2024

To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. A/B testing can help you optimize your onboarding flows and in-app messages for better conversion rates. Book the demo! The drop-off rate is the percentage of users who abandon a process or action before achieving a specific goal.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs User Testing 105

Userpilot

MAY 21, 2023

Before you build a complete feature, run prototype tests to validate the ideas. Popular validation techniques involve fake door testing and the Wizard of Oz. Always beta-test your features before releasing them to the whole user base. Book the demo to see how! What is a feature release?

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Product Research 96

Userpilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. It’s how many users abandon the product. Book the demo!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. More personalized experiences for customers with segmentation and customer data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

APRIL 16, 2024

Test the effectiveness of the optimizations by tracking their impact and running experiments. User insights are used to personalize their experiences , for example, by tailoring the onboarding flows to their use cases. Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Feedback Software 105

Userpilot

JANUARY 9, 2024

TL;DR A Single Ease Question (SEQ) is a simple yet effective method of quantitative usability testing. SEQ measures how easy or difficult a user finds different tasks on a scale of one to seven. you can issue them each time a user attempts a usability task ). Book a demo with Userpilot to get started! Usability studies.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

OCTOBER 4, 2022

The most used attitudinal metrics to measure the effectiveness of your UX through the Net Promoter Score (NPS) , Customer Effort Score (CES) , Customer Satisfaction Score (CSAT) , System Usability Scale (SUS), and Usability Metric for User Experience (UMUX). Book a demo to see it in action. What are UX metrics?

Customer Experience 93

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 93

Userpilot

APRIL 22, 2024

Let’s delve into some common ways to test for causation, which can provide us with more accurate insights into user behavior and product performance: Run A/B test experiments to identify causation. If you’re looking for a great tool to help you leverage product analytics, book a Userpilot demo to see how we can help!

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Product Research 52

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. Track product usage to see which paths deliver the highest value and customer satisfaction.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Userpilot

JANUARY 10, 2024

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. If you need help identifying user trends, implementing in-app notifications, and creating user reports, book a demo with Userpilot. Dependency, assessing risks in interconnected elements.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 14, 2023

To choose the best in-app experiences for your users, A/B test them. To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ).

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Haines-Group

OCTOBER 17, 2023

(Continuous Discovery refers to your ongoing collection of customer insights via interviews, observation, data analysis, etc. that identifies customer’s ever-evolving needs, issues, and preferences which, in turn, offer new Opportunities to improve and grow your product/business.) We’ll focus on a digital product example here.

Research Software 78

Research Software Feedback Software Product Research User Testing 78

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. What is a customer experience (CX) strategy? Let’s start!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Product Research 95

Userpilot

MAY 17, 2023

Product experience is affected by factors like usability and accessibility, user interface, product features, the platform it’s built on, and content strategy. Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98