Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. to assist customers at all times.

Onboarding KPIs 92

Onboarding KPIs Customer Experience Feedback Software User Testing 92

Userpilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Track in-app feature usage to identify and remove friction points.

Onboarding KPIs 73

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 73

Userpilot

SEPTEMBER 4, 2024

Well, sorry to disappoint you, but you might be getting excited about the wrong marketing metrics. Vanity metrics. From the article, you will learn what vanity metrics are, how to identify them, and how to choose more actionable alternatives to drive product growth. web analytics, in-app surveys , product analytics).

Data Visualization 84

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 84

Userpilot

JULY 19, 2024

Not sure what metrics you should use? TL;DR Martech success can be defined as the ability of the product to satisfy customer needs and drive business goals. One way to measure your Martech product success is by using benchmarks to compare its performance to similar products. Core feature adoption rate : 27.9%

Onboarding KPIs 87

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 87

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Here are some best practices for collecting customer feedback. What is a customer satisfaction survey?

Customer Feedback 76

Customer Feedback User Testing Customer Satisfaction Customer Experience 76

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 90

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 90

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 88

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 88

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Product Research 90

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. Key metrics you should be measuring. Increase user satisfaction.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Experience 88

Userpilot

MARCH 7, 2024

What metrics you should track? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 88

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 88

Userpilot

JULY 9, 2024

We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. TL;DR A customer experience management strategy is a plan whose aim is to enhance customer interactions throughout the customer lifecycle.

Customer Experience 93

Customer Experience User Testing Research Software Data Visualization 93

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? But how to do it right?

Analytic Tools 88

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 88

Userpilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Onboarding KPIs 73

Onboarding KPIs Feedback Software Analytic Tools Research Software 73

Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

JULY 10, 2024

Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey. So, customer engagement vs. customer experience, which one should you prioritize? What is customer experience?

Customer Experience 87

Customer Experience User Testing Customer Feedback Data Visualization 87

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. What is a product launch? What are the phases of a product launch?

Onboarding KPIs 83

Onboarding KPIs Product launches Analytic Tools Feedback Software 83

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Data Visualization 84

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 84

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. You can use modals for this.

Onboarding KPIs 92

Onboarding KPIs Customer Experience User Testing Customer Feedback 92

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Research Software 86

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 72

Onboarding KPIs User Testing Feedback Software Product Research 72

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. Here are the 3 best tools to improve product management metrics.

Onboarding KPIs 70

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 70

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Having a great product just isn’t enough anymore. Instead, you also have to help customers get the maximum value from it. Here are some tried-and-tested best practices for customer enablement: 1.

Feedback Software 86

Feedback Software Data Visualization Analytic Tools User Testing 86

Userpilot

AUGUST 30, 2024

Ever wondered what makes the difference between a hit product and a missed opportunity? In this article, we'll explore various examples of quantitative data + how to collect them and make smarter decisions that keep users engaged. The amount of time it takes for a new user to experience the value of a product.

Data Visualization 80

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 80

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success.

Onboarding KPIs 90

Onboarding KPIs Feedback Software Product Research Customer Feedback 90

Userpilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! What are customer engagement metrics?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 90

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Investing in customer happiness comes with tons of benefits, including: Increased customer satisfaction.

Data Visualization 86

Data Visualization Reporting Tools Customer Experience Customer Feedback 86

Userpilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Testing 85

User Testing Customer Experience Customer Feedback Product Research 85

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. You can also use social proof to reassure users. What is SaaS UX design?

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Use interactive guidance to enhance understanding and exploration of the product.

Data Visualization 83

Data Visualization User Testing Customer Experience Analytic Tools 83

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 87

Feedback Software Research Software Analytic Tools Product Research 87

Userpilot

JUNE 17, 2024

Learning how to create a product-led growth strategy can transform your business. Let’s explore what a product-led growth strategy and its benefits are, and look at different strategies any SaaS can create and implement. While product-led growth focuses on delivering a great product experience.

Analytic Tools 76

Analytic Tools User Testing Onboarding KPIs Customer Experience 76

Userpilot

AUGUST 23, 2023

No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. They want a CX design that makes them enjoy every interaction with your product and assists them on their product journey. CX design focuses on all interactions on the whole customer journey.

Customer Experience 71

Customer Experience User Testing Customer Feedback Feedback Software 71

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 79

Analytic Tools Research Software Onboarding KPIs Data Visualization 79

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs User Testing 72

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 90

Feedback Software Analytic Tools Research Software User Testing 90