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How to Measure Software ROI For SaaS Products

Userpilot

These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Why is it important to calculate the ROI of a software system? The same applies to the benefits or gains.

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Correlation vs. Causation in Customer Success

Gainsight

In The Book of Why , the author, Pearl, talks about the near-impossibility of the “counterfactual”—namely, analyzing what would have happened in the alternate decision path. “Sure those accounts did well, but were they going to do well anyway?”. Sure adoption went up, but wouldn’t that happen naturally?”.

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Solving the 12 Most Common Customer Problems [Guide]

Userpilot

It is important to note that, contrary to its name, customer service problem-solving is not just about fixing customer complaints. Main Reasons : Varying levels of support training. Different support team structures. Solution : Start by providing consistent training and resources to service reps across all platforms.