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Troubleshooting Slow Azure Virtual Desktop (AVD) Logons

eG Innovations

After both client and session host connected to the gateway, the gateway starts relaying the raw data between both endpoints, this establishes the base reverse connect transport for the RDP (Remote Desktop Protocol). After the base transport is set, the client starts the RDP handshake. Azure AVD (Azure Virtual Desktops) Monitoring.

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Citrix Issues and Problems

eG Innovations

11 Can the eG Enterprise dashboard serve as a productivity monitor as well as tracking latency/connectivity, or do you partner/pair with services that can monitor (remote) workers via the same interface? 12 Can you show us a dashboard from where a Citrix engineer can quickly tell where the issue is without going into details?

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Citrix Monitoring Masterclass with George Spiers – Q&A

eG Innovations

Often the choice of protocol EDT/HDX can make a big difference to perceived latency, so monitoring the protocol is important, the article: What is Citrix HDX Adaptive Transport | eG Innovations, should help you understand more on Citrix protocols. How will licenses be calculated when using third party tools for Citrix?