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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. Document best practices: A handbook is a living document to capture lessons learned and continually improving practices. A good handbook should be crowdsourced. Vision Page. Department Initiatives.

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How we use Slack at Slack

The Product Coalition

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. 1. : Roadmap and Build Products Customers Love Aha!

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Top 6 Translation Management Tools for Software Builders

Usersnap

During our research of the best-in-class translation management systems, we ended up comparing the following ones: Smartling : Among the leading translation management platforms and language service providers LingoHub : For us – one of the hidden champions in software translation management. Team plans start at $150 per month.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. They can always increase the base salary or in a few extra is restricted documents. And that means that we waste their time reviewing their CV. We think that’s due to a few reasons.