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11 Key SaaS Roles and Responsibilities in 2023

Userpilot

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Much of the success here depends on how competent and motivated the CTO and their team is.

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Episode Two: Pulse Everywhere Session Recaps and Takeaways from Day Two

Gainsight

Jen gave critical insight on how to provide training, coaching, assets, and tools through Gainsight’s CS Enablement. Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS.

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Q&A with Neil Rahilly, VP Product and Design, on product strategy, team composition, and customer feedback

Mixpanel

And then I worked there, and have grown with the company, and have seen a lot of different phases and stages, and found different people to be mentors, and learned different things. But it was really awesome to have this reference back to things from school and go, “oh my God, that actually would be useful here.”

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Q&A with Neil Rahilly, VP Product and Design, on product strategy, team composition, and customer feedback

Mixpanel

And then I worked there, and have grown with the company, and have seen a lot of different phases and stages, and found different people to be mentors, and learned different things. But it was really awesome to have this reference back to things from school and go, “oh my God, that actually would be useful here.”