Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
In the UK, NatWest’s AI assistant, “Cora,” handled 11.2 million customer conversations in 2024 , roughly equal to all interactions handled by the bank’s call centers and branches. Together, software, banking and retail account for 38% of the global AI spend. At the same time, a J.D.
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