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According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Executives are keen on data that ties customer engagements directly to revenue results.
Check out new ebook, How to Speak CFO: Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business To dig deeper into this topic, Remco de Vries, VP, Global Demand Generation, Gainsight, recently sat down with Rav Dhaliwal, Investor, Board Member, Venture & Limited Partner at Crane Ventures.
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