Josh Seiden on why product teams should focus on outcomes over output
Intercom, Inc.
JULY 4, 2019
I was actually struggling to differentiate. It’s a pretty old book by now, by a couple of guys named DeMarco and Lister, but they write that people who write software for a living and by extension, people who think for a living, tend to be intrinsically motivated. The Project Logic Model, adapted from Kellogg Foundation.
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