eBook, Management and Sales Training - Product Management Today

Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass

Gainsight

MARCH 27, 2025

Learn more in our ebook, An Executive’s Guide to Preventing Churn Track Churn Reasons Implement AI-driven tools to predict churn and customer behavioral patterns. Here’s how: Quantifiable Impact Use hard numbers in discussions to resonate with C-level executives, focusing on how CS activities translate to retention and revenue.

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Five Opportunities for CS in a World Full of AI-Driven Change

Gainsight

DECEMBER 15, 2023

But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. If you break down what Sales and CS do, a lot of the activities are the same,” says Dhaliwal. But don’t worry, this is a good thing.

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Product Management Today

Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass

Five Opportunities for CS in a World Full of AI-Driven Change

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