The Product Coalition

DECEMBER 10, 2022

As product leaders, we constantly struggle to balance between getting guidance from above and setting the direction ourselves. The CEO, or any of the founders if you are in a startup, seems to rightfully want to set the tone. Or do they? Here are 3 things you want to pay attention to. Photo by Milada Vigerova on Unsplash I love massages. They are so good for both the mind and the body, that I try to get them regularly.

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Vision Consulting Product Research Definition 129

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? Well, there are actually a few key reasons why you should invest generously in your support team — not the least of which is the risk of user churn. In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

The Product Coalition

DECEMBER 10, 2022

Hybrid is dominant and will remain so for years to come. Don’t assume you’re doing it well. Senior Product Managers, or just PMs in a… Continue reading on Product Coalition ».

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Leadership Product Management Product Manager Management 120

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

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Customer Experience User Friction User Testing Customer Feedback 98

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