Thu.Jun 06, 2024

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How to Analyze Open-Ended Questions in SaaS

Userpilot

Wondering how to analyze open-ended survey questions and extract the actionable insights contained in them? Collecting user feedback is pointless if you have no idea how to analyze it. However, analyzing qualitative data is tricky and goes beyond throwing up frequency graphs. This article explores the dos and don’ts of qualitative feedback analysis.

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The unlikely product management wisdom of Helen DeWitt’s “Lightning Rods”

Mind the Product

Jennifer Glen, a product leader at Autodesk, shares a light-hearted take on the unlikely product management wisdom in Helen DeWitt's comic novel, "Lightning Rods." Read more » The post The unlikely product management wisdom of Helen DeWitt’s “Lightning Rods” appeared first on Mind the Product.

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15 Customer Retention Metrics for SaaS [With Formulas & Examples]

Userpilot

If you’re not retaining customers, you have a problem with your SaaS worth looking into. Your product might not be fulfilling your customers’ wants and needs , and you might need to proactively address any issues to ensure your business succeeds in the long run. To do this, tracking customer retention metrics is essential. These 15 metrics will allow you to keep your finger on the pulse of your business and respond or make changes where needed.

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How to enable product managers to be successful

Mind the Product

This article is a guide for product managers and organizations to create better products. It serves as a diagnostic tool, highlighting why it's not enough to just hire top-tier talent and explaining what else is needed for success. Read more » The post How to enable product managers to be successful appeared first on Mind the Product.

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Your Guide To Transitioning Into Product Management: Essentials For New PMs

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Are you considering a shift to product management or just starting your journey as a Product Manager? Join Leslie Grandy and Drew Weaver for an insightful webinar designed to help you seamlessly transition into this dynamic role. Whether you're looking to pivot your career or enhance your existing skills, this session will equip you with the knowledge and tools to succeed!

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How The Best Customer Communities Align with Customer Support

Gainsight

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.