Fri.Nov 25, 2022

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A quick look at decision supervision by Lucy Spence

Mind the Product

In her digital breakout session at #mtpcon London 2022, Lucy Spence, Product Director at Appvia discusses her experience with making decisions and how she evolved her decision-making into strategies. Read on for key highlights from the talk. [.] Read more » The post A quick look at decision supervision by Lucy Spence appeared first on Mind the Product.

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How to Automate Customer Engagement in SaaS: A Quick Guide to Customer Engagement Automation

Userpilot

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. Imagine the hell it’d be to follow an omnichannel approach to engage customers and be tasked to deliver a personalized experience on each channel, manually. With customer engagement automation, you can simply set it up and focus on more important tasks.

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How to Create Interactive Guides for Your SaaS: Best Practices and Examples

Userpilot

Interactive guides are no longer nice to have. In such a huge SaaS ecosystem these days, it is necessary to find ways to remove friction during the onboarding process if you want to keep a competitive edge. This article will cover the best practices and steps needed to implement interactive guides that engage customers. TL;DR. Interactive guides are in-app tooltips that incentivize customers to interact with the product itself so they can learn by using the app and receive a more effective learn