ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In this case, the WHY takes a backseat to the WHAT and HOW of your product. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In this case, the WHY takes a backseat to the WHAT and HOW of your product. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference.
The Product Coalition
NOVEMBER 14, 2018
Services (customer support, training, etc.) Then you look at some of the activities a PM is responsible for or is heavily involved in: Product vision (strategy, roadmap, MRD, PRD, POR, etc.) Marketing collateral (presentations, training materials, sales guides, etc.) Marketing (product, social, brand, communications, etc.)
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