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Four beliefs shaping our vision for customer support

Intercom, Inc.

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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Software Release Notes Template

Userpilot

Example of software release notes from Slack. These days, SaaS companies ship out solutions early and continue to make iterations based on feedback from their target market. And they use software release notes to help internal teams and customers keep track of these iterations. Why are software release notes important?

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

What are the best onboarding platforms available on the market in 2024? Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. This depends on your use case.