Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Or if you launch a new product or feature, you could show customers around with a product tour or in-context tool tips to answer any questions they may have – before they have to ask.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

JANUARY 21, 2022

One of the most important goals of a product release note is to communicate the value of product improvements to the customer. If you want to accomplish this, you should keep these tips at the back of your mind as you document product updates: Write in clear and concise language, avoiding technical jargon. Make it user-centric.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback User Testing 98

Userpilot

APRIL 9, 2024

Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process? It focuses on making it easier for product teams to create and manage in-app tours, tips, announcements , and surveys without needing to write code.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52