Benn Stancil, founder of Mode, on how data science can help us make better decisions
Intercom, Inc.
JANUARY 12, 2022
Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. When in doubt, start poking around with some basic product assumptions and go from there. Liam Geraghty: Benn, thank you so much for joining us today.
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