dashboard-customer-satisfaction 
Userpilot
MARCH 31, 2023
Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.
Userpilot
MARCH 17, 2023
Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. What are customer needs and wants?
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Userpilot
MARCH 27, 2023
In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. What about after a customer has churned? Customizing NPS survey designs to match the brand design and blend well with the product’s UI.
Userpilot
MARCH 29, 2023
Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.
Userpilot
MARCH 31, 2023
TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. They help the product manager track changes in user sentiment, help them gather feedback , and understand customer needs. Let’s get right to it.
Userpilot
MARCH 9, 2023
Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition? Passive or involuntary attrition.
Userpilot
MARCH 31, 2023
They use the data to improve the customer experience and make the product more appealing to their target audience. Custom events combine multiple independent events that you can track as one. Funnel analysis uses event data to track progress along the customer journey. This allows them to optimize the customer experience.
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