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Net Promoter Score: The Complete Guide to NPS SaaS

Userpilot

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. An NPS survey consists of one simple question: “ How likely are you to recommend [PRODUCT] to a friend or colleague? NPS dashboard in Userpilot. Use customer journey and product usage analytics to determine the best time for this. Userpilot ).

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Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. An NPS survey consists of one simple question (sometimes two, but we’ll get to that)… “How likely are you to recommend [PRODUCT] to a friend or colleague?”. That was 17 years ago, back in 2003. Cross-referencing with product usage analytics.