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A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. For us at LinkedIn, this meant including product managers, product marketing, market research, and business operations in the core NPS team. The Origin of NPS.

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Top 7 Web Designers in California, USA

UX Studio

Los Angeles, CA $50 – $99 / hr Website Design, Branding, Development, Competitive Analysis, Market Research, Brand Strategy, Graphic Design What should you know about the top web designers in California, USA? The design services also include creating admin dashboards, interactive mockups, and conducting tests.

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Best 15 NPS Survey Tools in 2024

Usersnap

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. Real-Time Analytics: Provides immediate access to feedback data with built-in dashboards and reports, enabling quick action on insights. Ideal for small businesses.