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Net Promoter Score: The Complete Guide to NPS SaaS

Userpilot

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. From its origins to its implementation, we will explore everything you need to know to start leveraging NPS for your SaaS business. Combine NPS data with other metrics (user behavior in-app, etc.)

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Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Want to know how to measure your NPS and how to cross-reference it with your user data to guide your product development and onboarding? Net Promoter Score, often abbreviated to NPS, was first devised in 2003.