Userpilot

MARCH 23, 2022

They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Collecting feedback at different stages of the customer journey helps you identify and address friction easily.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

AUGUST 27, 2020

The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. Go beyond NPS as a core KPI. Don’t make decisions in a silo.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? There are plenty of advantages associated with using the NPS system to measure customer loyalty and satisfaction. The advantages of NPS. Passives (scores 7 and 8).

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64