Userpilot

OCTOBER 10, 2022

Product Net Promoter Score (NPS) is a metric of customer satisfaction. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. To obtain the result, you need to ask your users how likely they are to recommend the product. The NPS was developed by Fred Reichheld in 2003. Product-market fit score.

User Testing 87

User Testing Feedback Software Onboarding KPIs Analytic Tools 87

Userpilot

MAY 17, 2022

Customer feedback loops help you keep your product relevant to the user. Everyone builds a product that they think is best for the market, but what you build might not be what the users want. Even if you achieved product-market-fit and users love your tool, the world is constantly changing, and so will user needs and wants.

Product Research 88

Product Research Feedback Loop Feedback Software User Testing 88

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. An NPS survey consists of one simple question (sometimes two, but we’ll get to that)… “How likely are you to recommend [PRODUCT] to a friend or colleague?”. That was 17 years ago, back in 2003. How to cross-reference product usage with NPS?

Analytic Tools 119

Analytic Tools Feedback Software Research Software Data Visualization 119

Userpilot

JUNE 16, 2021

To measure user satisfaction, use the following types of micro-surveys: NPS (Net Promoter Score) , CSAT (Customer Satisfaction, CES (Customer Effort Score) and PMF (Product-Market Fit). PMF (Product-Market Fit) – measures whether you’ve achieved product-market fit or not. Source: Hotjar 16.

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

The Product Coalition

FEBRUARY 5, 2019

He is very interested in investment and innovations in the product sphere, writing on Medium and Twitter about these and other tech transformations. Andrew Chen is currently a consumer startup investor, but in his long career he has been Director of Product Marketing, Co-Founder of a startup and then Growth leader at Uber.

Research Software 61

Research Software Analytic Tools User Testing Data Visualization 61

Userpilot

JANUARY 8, 2021

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. On a scale of one to ten, how likely is it that you would recommend [your company/product/service] to a friend or colleague?”. Develop solutions that address user concerns and follow your product roadmap. What is NPS?

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Weak Development Team 71