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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Little did I know, we would actually be here today with quite a large ecosystem. I had done some software consulting.

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What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.

Andrew Chen

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. Leave this field empty if you're human: Software eating the service economy, but it’s been slow. Angie’s List, a home services site founded in 2005, carves off Craigslist’s household services category.

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