2005, Artificial Inteligence and Messaging

Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. So in 2005 when we announced the AppExchange, we actually had at that point 70 applications that would then be ready for launch in January.

Analytic Tools

Analytic Tools Data Visualization User Testing Artificial Inteligence

What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.

Andrew Chen

NOVEMBER 26, 2018

Angie’s List, a home services site founded in 2005, carves off Craigslist’s household services category. But the marketplace doesn’t encompass the entire end-to-end experience: users turn to Angie’s List for discovery, but still need to message or call providers and coordinate offline. The “Uber for X” Era (2009-).

Startups

Startups Technical Review Customer Experience Software Review

Product Management Today

Salesforce’s Mike Kreaden on how to build a platform to drive growth

What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.

Webinars

Stay Connected