Mon.May 20, 2024

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What is Customer Sentiment Score & How to Measure It?

Userpilot

The customer sentiment score can help you tell how well-perceived your brand is. But how can you measure and improve it? Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels.

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490: Product Process: Fourth of Seven Knowledge Areas of Product Mastery – with Chad McAllister, PhD

Product Innovation Educators

How product managers can master product process Watch on YouTube TLDR – The Product Innovation Charter (PIC) is a short document that provides direction and alignment for a product development project. – Stage-Gate and Agile Stage-Gate are popular product development processes that manage risk and incorporate Agile elements. – Jobs-to-be-Done theory focuses on understanding the customer’s underlying needs and the jobs they are trying to accomplish with a product.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Wondering how to improve customer retention? If so, we’ve got your back! The article shares 20 actionable customer retention strategies for your SaaS! You will also learn how to implement them with Userpilot! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

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Audacious Innovation

Ronke PM

We are currently experiencing an era of audacious innovation. This can be observed across multiple sectors where artificial intelligence (AI) and robotics are pioneering bold and fearless innovations. These advancements are set to address the myriad challenges businesses of all sizes face continually. Significant progress has been made in several areas, including robotics, data analysis for strategic decision-making, medical diagnostics, and autonomous driving.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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How to Create a Customer Advocacy Strategy for SaaS Companies

Userpilot

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? If so, this article is exactly what you need! You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Let’s get into it, shall we?

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Your Ultimate Guide to B2B Loyalty Programs [With Examples]

Userpilot

Are you using B2B loyalty programs in your business? They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you.

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How Amplitude Uses Amplitude to Drive Website Engagement

Amplitude

Explore how Amplitude's growth team uses Amplitude to enhance user experience and drive impactful customer engagement on the website.

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How to Facilitate a Strategic Account Planning Meeting With Customers

Product Management University

In its simplest form, strategic account planning is your ability to help customers define success in measurable terms, then lay out a roadmap that leads them to their definition of success. If you’re a customer success manager, there’s nothing worse than feeling like you’re in constant reaction mode with a never-ending to-do list, hence the value of a well-structured strategic account plan.

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How to Create a Seamless SaaS Customer Experience: 10 Tactics

Userpilot

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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16 Best Product Growth Tools For SaaS Companies in 2024

Userpilot

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. Curious about the tools that make this happen? Don’t fret! In this article, we’ll go over 16 tools that each product team may want to have in. their tech stack! TL;DR Product growth tools are software solutions that elevate your product to be a vehicle for growth.

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Best Kompassify Alternatives for SaaS

Userpilot

Exploring alternatives to Kompassify? With plenty of choices available, it’s difficult to decide which one will be the right fit. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!