AB Tasty

JUNE 10, 2024

Though not the same, (mass) customization and personalization strategies revolve around people’s deep-seated desires for self-expression and recognition – as well as their limited attention spans in a loud, digital world. We should pause here to consider the two main versions of personalization, rule-based and machine learning.

User Testing 98

User Testing Data Visualization Customer Experience Analytic Tools 98

Andrew Chen

NOVEMBER 26, 2018

Five strategies for unlocking supply in regulated markets. Angie’s List, a home services site founded in 2005, carves off Craigslist’s household services category. Leave this field empty if you're human: Five strategies to unlock regulated industries. The history of service marketplace paradigms. The Listings Era.

Startups 111

Startups Technical Review Customer Experience Software Review 111

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. So in 2005 when we announced the AppExchange, we actually had at that point 70 applications that would then be ready for launch in January.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151