2006, Finance, Inbound and Messaging - Product Management Today

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

Michael: Most people listening probably think of HubSpot as this inbound marketing company. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. It flips where we came from, which is nice just from a company genetics perspective and messaging.

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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. Once we got the money, we immediately started hiring. I literally haven’t been anywhere.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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