2006, Inbound, Management and Systems Review

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Customer Experience

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Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense.

Feedback Software

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Product Management Today

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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