HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Intercom, Inc.
JULY 11, 2019
Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Michael: Most people listening probably think of HubSpot as this inbound marketing company. Speak the customer’s language. That concept was really, really powerful for us.
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