2006, Inbound, Software Review and Systems Review

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Michael: Most people listening probably think of HubSpot as this inbound marketing company. Speak the customer’s language. That was really the beginning of our story.

Customer Experience

Customer Experience User Testing Customer Feedback Research Software

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software

Feedback Software Research Software User Testing Reporting Tools

Product Management Today

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

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