Intercom, Inc.

DECEMBER 28, 2022

Earlier this year we created Switch , Intercom’s personalized solution to high inbound call volume. It’s a fascinating insight into the complexity required to provide industry-leading, next-generation customer service software. Without a set of principles organizations begin to fracture.” You’ll find the ongoing series here.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Michael: Most people listening probably think of HubSpot as this inbound marketing company. Speak the customer’s language. That was really the beginning of our story.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. The most significant challenge was due to the lack of a self-service functionality.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 29, 2024

Tableau builds trust with potential customers on software review platforms. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. To do this, it encourages and incentivizes happy customers to leave public reviews.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Atomic Spin PM

JANUARY 16, 2019

This is the second post in a four-part series aimed at helping you select the best software development partner. Defining “Great People” I would look for two big things: Generalist product developers – I want to work with people who specialize in software product development and who take a generalist approach to technology.

Software Review 40

Software Review Weak Development Team Customer Experience Technical Review 40

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And the best folks in the world at monetizing traffic are software companies. And so, yeah, very surreal.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. Having worked at Google and Code Academy and having founded a startup on my own that has taught web development to over 20,000 entrepreneurs. There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JULY 12, 2021

Userpilot is a code-free onboarding platform that also allows you to instantly act upon behavioral analytics by building in-app experiences. Mangools offers an SEO software package that includes four tools – link research, keyword research, site profiling, and ranking tracking. Why is analytics important for SaaS?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JULY 7, 2022

Userpilot can function as a customer interaction management software and help you boost user interactions. Imagine someone leaving your brand due to a negative interaction with one of your agents. You could also encourage them to leave a review if they can. Searching for a customer interaction software?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Usersnap

JANUARY 20, 2023

What’s Customer Support Software? Customer service software are programs designed to assist businesses in communicating with clients who use and pay for goods and services. Ticketing systems are the cornerstone of support software, allowing companies to track, manage, and organize requests.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Pragmatic Marketing

OCTOBER 11, 2019

So for us, we have we have that kind of built-in prioritization system there and it just kind of forces you to also then be more strategic so your product team could come to you and say, hey, we've got this really exciting launch that's happening in this month. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So for us, we have we have that kind of built-in prioritization system there and it just kind of forces you to also then be more strategic so your product team could come to you and say, hey, we've got this really exciting launch that's happening in this month. You guys just did inbound like in the last couple of weeks.

Product launches 70

Product launches Research Software User Testing Product Research 70

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. They’ll say, “We’re going to build a better email system.” Then we also look at inbound as a separate function. The customer says: “I love these features.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

AUGUST 28, 2019

That’s why you see Yelp restaurant reviews clustered around the “amazing” and “appalling” end of the spectrum. You’re probably not going to bother writing a review because, well, what’s the point? . There are a number of tools, methods, and feedback systems you can use to learn about your customers’ experiences. Feedback code.

Customer Feedback 218

Customer Feedback User Testing Feedback Software Customer Experience 218

eG Innovations

NOVEMBER 7, 2019

The Apache Tomcat software is an open-source implementation of the ava Servlet, JavaServer Pages (JSPs), Java Expression Language and Java WebSocket technologies. Hence, it is important to monitor whether a Tomcat server is able to service inbound requests or not by simulating requests to the server and observing the response from the server.

Reporting Tools 8

Reporting Tools Data Visualization Software Review Customer Feedback 8

Brian Balfour

JUNE 20, 2017

Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience. Where it came from The hypothesis originated from the Sales and customer-facing teams, who found themselves explaining Patreon's fee system over and over again to Creators who couldn't believe how low it was.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Intercom, Inc.

MARCH 29, 2022

Our platform is a unified system. And it’s not just project management software, it’s your pizzas, it’s your taxi cabs, it’s your bookstores. Lastly, software always improves. into B2B software. We’re seeing the rise of no-code as well. Intercom is the Engagement OS.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Gainsight

DECEMBER 23, 2019

That, just knowing that, and then being able to level set with that customer, when you engage with them, so that when you get to the point where you’re doing a review or you’re circling back with them or you’re talking with them at a later point, you can say, “Alright, how are we tracking to why you purchased?”

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Sequent Learning

SEPTEMBER 20, 2023

Let’s start out with a definition of product management : Product management is the systemic, holistic business management of products. A static effect that leaves day-to-day work activities largely unchanged due to fewer available resources, so product managers see increased workloads. From my standpoint, this is unacceptable.

Product Management 52

Product Management Product Manager Research Software Reporting Tools 52

Revulytics

OCTOBER 19, 2017

A few members of our Marketing team recently attended HubSpot’s Inbound 2017 conference in Boston, one of the year’s largest events for marketing professionals. But they lose steam and get down when things don’t go as planned, according to this article in Harvard Business Review.

Roadmap 137

Roadmap Research Software Reporting Tools Analytic Tools 137