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A Guide to Customer Retention: 14 Proven Strategies to Retain More SaaS Customers

Userpilot

Back in 2009, a lot of Foursquare’s initial user retention was down to gamification. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. Source: Foursquare. Source: LinkedIn.

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Build Iron Man Suits, Not Terminators | Carl Ryden, PrecisionLender | BoS Europe 2018

Business of Software Conference

We started our company in May of 2009 with quite literally a blank screen and a blinking cursor. They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back.