Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. This was pre-Stripe, pre-anything, pre any good technology that we know today.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Alchemer Mobile

JUNE 20, 2019

Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well. Revisit all the negative reviews, describe what you’ve done to fix things, and encourage your unhappy customers to see it for themselves. In 2010, Toyota had to recall 8.8 Encourage Online Reviews.

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Feedback Software Customer Feedback User Testing Customer Experience 210

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript.

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Feedback Software Weak Development Team Customer Communications Customer Experience 59