Intercom, Inc.

NOVEMBER 23, 2021

We’re serving as the crucial communication layer, allowing businesses to develop and maintain fruitful relationships with their customers, and we’re redefining how businesses and customers communicate online. Leaders like Anna, Cheree, Sanj, and Fred will help us continue our mission to make internet business personal.

Customer Communications 118

Customer Communications Customer Experience Leadership Positioning 118

Gainsight

MAY 7, 2020

Given that retaining customers is more important than ever , your Customer Success teams are likely in situation #3 – doing more with the same or less. We’ve written about process solutions to “do more with less” But how can you do more with less software spend ?

Analytic Tools 59

Analytic Tools Customer Communications Feedback Software Customer Experience 59

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. It’s a relatively simple concept, but a lot of its success is due to the fact that they put the customer first. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Alchemer Mobile

APRIL 28, 2020

But PR stunts and fancy new commercials don’t actually make a difference in customers’ lives. Burger King, on the other hand, came up with a practical solution geared toward actually helping their customers. Want to learn more about how to harness the voice of the customer during these times? Shake Shack.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Intercom, Inc.

MAY 12, 2020

So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them. Des: You’re sort of tuning a system in a sense.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173