Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. As we get ready to plan for the new year, there are five themes of customer success that I think should be top of mind for 2020. So that’s kind of number one.

Customer Experience 52

Customer Experience User Testing Customer Feedback B2C 52

Business of Software Conference

NOVEMBER 30, 2020

April Dunford BoS USA Online 2020 from Business of Software Conference. So the background on this is interesting, if you go and look at the data on this stuff, the data shows that customers want this. And you’ve got a head of sales enablement. Here’s the insight I get from looking at those.

Research Software 64

Research Software User Testing Positioning Product Research 64

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. From generating good leads, to spotting good sales people and how to motivate them to be better.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40