Episode Two: Pulse Everywhere Session Recaps and Takeaways from Day Two
Gainsight
JUNE 10, 2021
Jen gave critical insight on how to provide training, coaching, assets, and tools through Gainsight’s CS Enablement. Despite the size and global complexity of the company, they developed a vision and roadmap to success with four KPI: revenue growth, lead pass to Sales, retention, and merchant satisfaction NPS.
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