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Why It’s Time to Slash Your Reliance on Manual Customer Training
Gainsight
JANUARY 25, 2024
The result: low product adoption, less satisfaction, and, in some cases, churn. What’s the solution? Technology is in the driver’s seat, and it’s pushing the pedal to the metal. As of February 2021, 85% of U.S. adults said they owned a smartphone, according to Pew Research Center. Note: I said slash, not eliminate.
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