Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Crafty CTO

MARCH 17, 2023

The most famous Text AI is OpenAI’s ChatGPT, initially released just four months ago–though in the current mode of acceleration, those four months seem like ages. The acceleration in the Text AI space has a precedent, from way back in August 2022, in what I call the Art AI space. predecessor. Mind-blowing.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Department of Product

NOVEMBER 2, 2023

The Advanced Data Analysis feature allows users to upload a file to ChatGPT. Once processed, users can ask specific questions about the data and ask ChatGPT to perform tasks such as creating summaries which could be shared with stakeholders or generate data visualisations based on prompts. One video has amassed over 3.4 million views.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Gainsight

MAY 3, 2023

” Melissa Allen, Senior Manager, Customer Success Operations, Okta Melissa Allen won the 2022 Gainsight GameChanger Challenger Award for her trailblazing work building Okta’s CS Ops function. In the age of ChatGPT and AI, customers want more than legacy CS motions.

Data Visualization 52

Data Visualization ChatGPT Customer Experience Education 52

The Product Coalition

JULY 28, 2023

Going back to 2022, the Barcelona x Spotify deal reduced in value rapidly because, of the 350 million Barcelona fans only 1% of them were registered with meaningful contact data. Data is driving valuations of companies, and deals. For me and my team of Data Product Managers, we’re in a unique position in my opinion.

Data Visualization 130

Data Visualization Reporting Tools User Testing Customer Experience 130

Department of Product

SEPTEMBER 28, 2023

Knowledge Series #8: Webhooks explained – the difference between webhooks and APIs (Department of Product) Process – What makes fast product and engineering teams fast? What are the traits of fast, productive software engineering teams? OpenAI has updated ChatGPT to include the ability to ‘see, hear and speak’.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). This stage is the execution engine of the iterative development cycle , where the concepts validated in the initial version and Design phase are built and brought to life.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59