Userpilot

MARCH 8, 2022

Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. Follow her for a good dose of career advice combined with a neverending supply of positive energy. CEO of Product Labs. Author of “The Build Trap”.

Technical Advisors 112

Technical Advisors Product Research Analytic Tools User Testing 112

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Product feedback: Productboard. Knowledge base: Article Search (built by Intercom).

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

DECEMBER 21, 2021

We increased our workforce to more than 800, and announced plans to grow to more than 1,000 in 2022. We hired new leaders in key positions, including Leandra Fishman , Anna Griffin, Alyssa Smrekar, Cheree McAlpine, Sanj Bhayro, and Marcio Arnecke. The Ultimate Customer Support Tech Stack for 2022. Anna Murphy , Editor.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

ProductPlan

SEPTEMBER 28, 2022

The team at Slack uses that understanding to not just sell software, but to sell a positive user experience that leads to more products and streamlined communication amongst team members. The marketing team, meanwhile, changes its approach to inbound marketing to be educational. Try before you buy.

Reporting Tools 59

Reporting Tools Customer Experience Feedback Software User Testing 59