Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs).

Data Visualization 77

Data Visualization Analytic Tools Research Software Feedback Software 77

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Customer Experience 86

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Systems Review 92

Userpilot

JULY 2, 2024

This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. This article will show seven examples of business analytics to highlight its positive impact. TL;DR Business analytics uses data to find trends and boost performance.

Data Visualization 93

Data Visualization Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 1, 2024

Surveys (here – in-app survey templates from Userpilot ). Conducting your own market research using primary research tools can be a cost-effective strategy, allowing businesses to gather valuable insights directly and tailor their research to specific needs. Market research uses primary market research as an essential tool.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. What is SaaS customer onboarding?

Analytic Tools 89

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 89

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In addition to that, we will analyze some of the best engagement platforms available.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Trust leads to better retention and brand loyalty. Address customers by name. Another easy way to personalize?

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Userpilot

MAY 20, 2024

The article shares 20 actionable customer retention strategies for your SaaS! Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. If so, we’ve got your back!

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 81

Feedback Software Analytic Tools Data Visualization Product Research 81

Userpilot

MAY 14, 2023

The best solution is to ask them directly. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Want to know whether your product is delivering value to customers?

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

JULY 21, 2024

TL;DR Userpilot is an all-in-one product growth platform that helps boost growth metrics at every stage of the user journey. It’s perfect for small companies and startups who need basic engagement and analytics features. It’s perfect for small companies and startups who need basic engagement and analytics features.

Data Visualization 79

Data Visualization Analytic Tools Technical Review Feedback Software 79

Mixpanel

OCTOBER 15, 2021

Healthcare brands that practice A/B testing and personalization are 5x more likely to report faster growth than those that do not, according to a study by the A/B testing and personalization platform Kameleoon and Forrester Research. Our investments in analytics and optimization solutions are being put to good use.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. TL;DR Customer sentiment refers to customers’ emotions and attitudes towards your brand, providing insights into their satisfaction levels. You’ll need a platform to do this. But how can you measure and improve it?

Data Visualization 85

Data Visualization Feedback Software Customer Feedback Customer Experience 85

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. This means using the welcome survey discussed above to learn what users expect from your brand. …and tailored in-app tutorials to introduce core features. Asana’s in-app onboarding flow.

User Testing 67

User Testing Customer Feedback Customer Experience Onboarding KPIs 67

Userpilot

AUGUST 28, 2024

Adopt a Personalized Approach : Remember customers’ names, and past interactions and take into account their specific needs, and provide customized solutions for each customer instead of blanket replies. Looking into tools for customer advocates? Frequent communication builds trust and ensures customers feel valued.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. We’ll also show you tools that will simplify everything. Examples of questions to ask in user persona surveys: What will you be using {product name} for? Book a demo to learn more. What are marketing surveys?

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. Should you go with big names like WalkMe or Whatfix ? WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. So when it comes to software products, why do we ambush users with product tours , tooltips and checklists all at the same time?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To take full advantage of growth opportunities, use product analytics to inform product decisions. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Userpilot

JULY 7, 2024

Next, use analytics to find patterns in user behavior. To inform touchpoint optimization, gather feedback at key interaction points, and track user behavior along the customer journey with analytics tools. Implement personalized in-app guidance to help users quickly discover and implement relevant features.

User Testing 64

User Testing Analytic Tools Data Visualization Customer Experience 64

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Just a name and email address are enough to get started.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

FEBRUARY 22, 2024

Why is retaining customers important in SaaS? Drive customer loyalty : As customers associate your brand with positive experiences, including great customer service, they will likely become loyal. What is a good customer retention rate in SaaS? There is no universal benchmark for a good customer retention rate in SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform. identify which requests you can tackle first using product analytics and segmentation.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Alchemer Mobile

JUNE 15, 2024

While there’s been a lot of hype about what artificial intelligence (AI) technology can do, there’s also recognition we’ve entered a new climate for business growth. Alchmer Pulse uses a blend of AI technologies, including GenAI, to unlock deep insights from the data. According to a 2024 report by Accenture, more than $10.3

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Reveal

NOVEMBER 1, 2023

Reveal Embedded Analytics We live in an era where data shapes decisions across industries. Enter DIY Custom Visualizations, a transformative feature we’re thrilled to introduce on our platform. With our innovative addition to the platform, you can now take control of the chart types available within your dashboards.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools Reporting Tools 98

Userpilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. This article will delve into the ins and outs of survey data analysis and the best methods and tools for it. Analyzing survey data plays a critical role in the success of any SaaS business.

Data Visualization 78

Data Visualization Feedback Software Customer Feedback User Testing 78

UX Studio

JUNE 30, 2023

A website that reflects their brand and meets the expectations of their target audience is just an example. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

MAY 30, 2024

Without the Aha moment, users are unlikely to activate the product or feature and adopt it as a solution to their problems. They are a powerful tool capitalizing on strong psychological drives. Target them with an in-app survey. It will also have an impact on metrics like retention and revenue. You can do it easily in Userpilot.

Onboarding KPIs 85

Onboarding KPIs Data Visualization Analytic Tools User Testing 85

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. As steps to improving the user experience, Userpilot can help you: Dig into advanced product analytics , build in-app experiences, and send in-app surveys to collect feedback.

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. Build your new user onboarding experience flows with Userpilot, a no-code product adoption tool. Say your product is project management software. Let’s begin.

Analytic Tools 83

Analytic Tools Research Software Onboarding KPIs Customer Experience 83

Userpilot

AUGUST 16, 2022

In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Just create segments with the tool and run experiments with only them.

Research Software 90

Research Software Feedback Software Analytic Tools Customer Experience 90

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Product usage questions are specifically oriented toward how the user engages with your app. Automate your in-app surveys to send them to the right person at the right time. But what type of surveys are best for your goals?

Product Research 73

Product Research Data Visualization Analytic Tools Feedback Software 73

Userpilot

APRIL 25, 2024

If you are seeking insight into how marketing research can influence the trajectory of your SaaS, then you have come to the right place! For SaaS product managers, market research, including competitive analysis, is crucial. Surveys (here – in-app survey templates from Userpilot ). Interviews. Focus groups. Product trials.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JULY 29, 2024

Use user research tools such as surveys , interviews, focus groups, SimilarWeb, SEMrush, Ahrefs, and Crayon for competitor insights. The Asana analysis report includes an analysis overview, pricing, and products/services, allowing comparison by name, size, revenue, pricing models, and key features. SWOT analysis.

Data Visualization 89

Data Visualization Research Software Reporting Tools Feedback Software 89