Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Customer feedback is the data you collect on customers’ evaluation of your product/services. Feedback is essential for SaaS companies because it helps product teams improve the user experience.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

JUNE 2, 2024

Customer feedback metrics like NPS are powerful tools for gauging customer loyalty and satisfaction. That's where NPS calculators and tools come in. In this article, we are going to break down NPS calculation methods and the tools that make it easier. Leverage product data analytics to enhance customer experience.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. Strategies – so you know which steps you should take on the way to higher, faster, and more sustainable growth.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Onboarding KPIs 86

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS scores help you identify dissatisfied users, and the qualitative feedback data helps you focus on specific problems customers have that you need to address.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. Data visualization : Trends and patterns are easier to discern when viewed, with the help of the right visualization tool. Ready to start conducting product trend analysis for your SaaS?

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Research Software 77

Userpilot

MAY 18, 2022

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. Businesses use Pendo Feedback to collect and prioritize product requests.

Feedback Software 93

Feedback Software User Testing Customer Feedback Analytic Tools 93

Split

MAY 9, 2024

Successful planning intertwines strategy, communication, and the use of tools. This post presents practical tips for successfully planning and implementing feature releases, covering everything from setting clear goals to advanced strategies, including feature flags for deployment control.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Data Visualization 89

Userpilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. Technographic segmentation lets you target groups based on their usage of technology – the device they use, browser, device preferences, and more.

Customer Experience 87

Customer Experience Analytic Tools User Testing Feedback Software 87

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? Let’s jump right in.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 87

Analytic Tools Research Software Feedback Software Data Visualization 87

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. There is a range of options available, from paid sites, social media, testing communities, or directly within your app. Ready to get started?

User Testing 83

User Testing Feedback Software Analytic Tools Research Software 83

Userpilot

JUNE 9, 2023

However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Stacked bar charts are an alternative data visualization tool that is great for presenting comparisons, relative contributions, and historical trends.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Customer Feedback 76

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. These choices can make or break your SaaS company.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

MARCH 14, 2024

Userpilot is a product adoption platform that also offers the path analysis feature. Try Userpilot and Take Product Adoption to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are path exploration reports in Google Analytics 4? The Active users metric shows how many users have engaged with the website or app.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 80

Userpilot

OCTOBER 2, 2023

It’s easy to conduct generative research using concept testing , in-app surveys , user journey mapping, focus groups, and diary studies. Decide which new feature to work on by using in-app surveys with open-ended questions. Userpilot is a great tool for performing generative and evaluative research. Here are some examples.

User Testing 102

User Testing Product Research Research Software Feedback Software 102

Userpilot

JULY 4, 2022

User experience is one of the factors contributing to the success of a SaaS product. These are some of the most common UX mistakes you should avoid: Ignoring user feedback and designing as per your gut feeling-this leads to biased decisions. Not adding an X on the modal – don’t force users to engage with in-app prompts.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

MAY 30, 2022

Feature request surveys are another good way of understanding your new users’ needs by getting feedback on the features. There are numerous tools in the market that can help you segment customers based on their needs. There are numerous tools in the market that can help you segment customers based on their needs.

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 82

Analytic Tools Data Visualization Research Software Onboarding KPIs 82

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Feedback surveys, loyalty programs, and excellent service turn them into influencers.

Data Visualization 79

Data Visualization User Testing Analytic Tools Customer Feedback 79

Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Improve in-app flows with A/B testing. Userpilot can help.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. The goal is to engage and nurture them with relevant content that highlights your product as a viable solution.

B2B 96

B2B Analytic Tools Feedback Software Data Visualization 96

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. These include: Knowing how to carve and clearly communicate a product strategy, and apply strategic thinking when making decisions. Platform Product Manager.

Research Software 91

Research Software Analytic Tools Feedback Software Product Research 91

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing 89

User Testing Customer Feedback Customer Satisfaction Feedback Software 89

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? In SaaS, the churn rate is the percentage of customers who cancel their subscriptions in a given time frame. A good monthly churn rate for SaaS businesses is below 1%. What is churn in SaaS? There are 4 types of churn in SaaS. Types of SaaS churn.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JUNE 30, 2022

So, how can you determine customer fit and get the right user feedback to ensure customer success? Use in-app messaging to make customers part of your product storytelling while creating public roadmaps, release notes, or press releases for the big picture. And then iterate and improve based on customer feedback.

User Testing 85

User Testing Feedback Software Analytic Tools Customer Experience 85

Gainsight

MAY 27, 2020

As we searched for ways to respond to our event attendees in real-time, help them discover events as they unfolded, and gather their feedback, we realized Gainsight PX could help us create these experiences. You may know Gainsight PX as our Product Experience Platform. Gainsight PX Solution: Mapping Feature Usage with Product Mapper.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Feedback surveys, loyalty programs, and excellent service turn them into influencers.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 27, 2023

Next, collect information from relevant sources, like team member updates, customer feedback , or product analytics data. When collaborating on the report with other team members, use software with version control. Project management and analytics tools allow you to automate the process of project creation.

Data Visualization 89

Data Visualization Reporting Tools Analytic Tools Feedback Software 89

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 91

Customer Satisfaction User Testing Customer Experience Customer Feedback 91