Userpilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. CVM helps companies identify not only user problems but also their willingness to pay for relevant solutions.

Research Software 91

Research Software Feedback Software Analytic Tools User Testing 91

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation.

Analytic Tools 96

Analytic Tools Reporting Tools Data Visualization Software Review 96

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MAY 14, 2023

The best solution is to ask them directly. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Want to know whether your product is delivering value to customers?

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Streamlined onboarding, lower user friction, and targeted marketing are just a few examples of sentiment analysis being applied to improve a SaaS customer journey. Why should you perform sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

The Product Coalition

JULY 28, 2023

The price you see in the Uber app is different to the price someone standing next to you, going to the same place ? We integrated with APIs to power various elements and features within the things we were building such as a website, mobile app, back office system etc. A great example is a product recommender.

Data Visualization 101

Data Visualization Analytic Tools Product Research Artificial Inteligence 101

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2C marketing.

B2B 100

B2B User Testing Research Software Analytic Tools 100

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Applying insights from market research to product development and marketing strategies can significantly enhance business growth. These choices can make or break your SaaS company.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

The Product Coalition

AUGUST 21, 2019

Selecting an online video platform suitable for video publishers is equally tiring but can set the base for your business. According to Consumer Technology Association, U.S. Vplayed Vplayed is SVOD, TVOD and AVOD integrated online video platform complete with paywalls and multiple security measures.

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Entertainment 94

Userpilot

JUNE 9, 2023

However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Stacked bar charts are an alternative data visualization tool that is great for presenting comparisons, relative contributions, and historical trends.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Customer Feedback 80

Userpilot

MARCH 14, 2024

Userpilot is a product adoption platform that also offers the path analysis feature. Try Userpilot and Take Product Adoption to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are path exploration reports in Google Analytics 4? The Active users metric shows how many users have engaged with the website or app.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Reporting Tools 101

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Data Visualization 91

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Feedback is essential for SaaS companies because it helps product teams improve the user experience. In comparison, passive feedback is the one initiated by the user. In-app surveys.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. Tracking product metrics helps you develop well-informed product strategies.

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 75

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth. Userpilot , Mixpanel, and Chartmogul are the top 3 analytics tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Personalize in-app experiences based on specific segments and in-app behavior. Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Improve in-app flows with A/B testing. Userpilot can help.

Data Visualization 96

Data Visualization User Testing Analytic Tools Feedback Software 96

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. At the core of strategies focused on customer satisfaction , the Net Promoter Score is widely used for measuring customer loyalty and customer satisfaction with your SaaS product.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. There is a range of options available, from paid sites, social media, testing communities, or directly within your app. Ready to get started?

User Testing 87

User Testing Feedback Software Analytic Tools Research Software 87

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? A well-designed product funnel enables teams to evaluate and optimize their marketing strategy for more targeted and personalized customer engagement. Regularly gather customer feedback, for example, via in-app surveys , to enhance their experience and retain them.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Providing valuable content to assist comparison shopping helps brands stand out.

Data Visualization 83

Data Visualization User Testing Analytic Tools Customer Feedback 83

Userpilot

MAY 18, 2022

Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. Organizations use Pendo to derive product analytics and launch targeted in-app guides.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. The goal is to engage and nurture them with relevant content that highlights your product as a viable solution.

B2B 99

B2B Analytic Tools Feedback Software Data Visualization 99

Userpilot

JULY 4, 2022

User experience is one of the factors contributing to the success of a SaaS product. Not playing video tutorials inside the app- don’t make users go back and forth between your product and other web pages while they are trying to get help. Not adding an X on the modal – don’t force users to engage with in-app prompts.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

OCTOBER 2, 2023

It’s easy to conduct generative research using concept testing , in-app surveys , user journey mapping, focus groups, and diary studies. Decide which new feature to work on by using in-app surveys with open-ended questions. Userpilot is a great tool for performing generative and evaluative research. Here are some examples.

User Testing 103

User Testing Product Research Research Software Feedback Software 103

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? But what matters more than the frequency of feedback is your strategy– so how do you collect feedback and track customer sentiment ? In-app surveys allow you to collect contextual feedback without disrupting the user’s product experience.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 30, 2022

There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. In SaaS, there are 4 most common needs-based segments that you need to differentiate. You know which marketing strategies are more likely to resonate with each segment.

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.

Customer Satisfaction 94

Customer Satisfaction User Testing Customer Experience Customer Feedback 94

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

Customer Experience 86

Customer Experience User Testing Analytic Tools Feedback Software 86

Userpilot

NOVEMBER 18, 2023

Period-over-period analysis is one of the key ways to drive sustainable SaaS growth. The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. You’ll find these under the Analytics menu, as shown in the image below. Book a demo now to try it!

Data Visualization 87

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 87

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. These include: Knowing how to carve and clearly communicate a product strategy, and apply strategic thinking when making decisions. Platform Product Manager.

Research Software 94

Research Software Analytic Tools Feedback Software Product Research 94

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Brands should utilize diverse channels from SEO to social media and implement strategies like content marketing to increase awareness. Providing valuable content to assist comparison shopping helps brands stand out.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

NOVEMBER 27, 2023

Next, collect information from relevant sources, like team member updates, customer feedback , or product analytics data. When collaborating on the report with other team members, use software with version control. Project management and analytics tools allow you to automate the process of project creation.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Feedback Software 93

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? In SaaS, the churn rate is the percentage of customers who cancel their subscriptions in a given time frame. A good monthly churn rate for SaaS businesses is below 1%. What is churn in SaaS? There are 4 types of churn in SaaS. Types of SaaS churn.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52