Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Quickly jump to the best suitable section of this article ? Satisfaction Scale 2. Likert Scale 3. Star Rating 4.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. No less important are your business goals.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 106

User Testing Research Software Analytic Tools Feedback Software 106

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. Create customer experience surveys with Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. Calculate your Net Promoter Score and measure customer loyalty. Here are some examples.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MAY 30, 2023

To support your marketing campaigns, here are a couple of survey ideas: Trigger a welcome survey to ask new customers about the size of their team, their job titles, and their goals. Allowing you to personalize your marketing messages better. So you can attract good-fit customers that are likely to stay.

Customer Feedback 95

Customer Feedback User Testing Feedback Software Product Research 95

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 106

Product launches Product Research Data Visualization Research Software 106

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. It gives you a bird’s eye view of overall customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Product Research Onboarding KPIs User Testing 98

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points?

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. Let’s get right to it!

Product Research 101

Product Research Customer Feedback Data Visualization User Testing 101

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. This enables the team to have a better chance of delivering a positive user experience and increasing customer satisfaction. This often translates into higher feature adoption and customer retention. To implement the framework, you need customer input.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Conduct market research The aim of market research is to assess what products are available in the market, what problems they address, how successful they are and what’s the demand. Feature request form.

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), ChatGPT performs market research.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

OCTOBER 31, 2022

Want to analyze customer needs in a way that will benefit your business? In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth.

Data Visualization 98

Data Visualization Analytic Tools User Testing Feedback Software 98

Usersnap

DECEMBER 1, 2021

Often shortened to VoC, voice of customer, or voice of the customer, is a method of market research that paints a picture of your customer’s experience with your website or product. Customer Satisfaction Template. When it comes to customer satisfaction, though, simple is better.

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Conduct market research. Perform product optimization, road mapping , and backlog prioritization to help customers achieve their objectives. That’s perfectly normal.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. In this article, we take a deep dive into the technicalities of a product launch. An effective product launch checklist includes the following: Define your target audience and build out your user personas.

Product launches 98

Product launches User Testing Product Research ChatGPT 98

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Usersnap

JANUARY 12, 2022

If you think you have a really great product, the success metrics shouldn’t lie: product usage up, churn down, more happy customers, increased MRR. If you struggle knowing how great your product is, maybe product survey questions (and this article) can help. This is the goal of this article. Set your goals 2.

Data Visualization 59

Data Visualization Product Research Customer Feedback User Testing 59

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. TAM = 50,000 x 100 = $5,000,000 How do you know the number of prospective customers? You can estimate it based on market research. Metrics for SaaS valuation: Total Addressable Market (TAM). A welcome screen kickstarting user onboarding.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Usersnap

JANUARY 26, 2022

In this article, we walk you through the ultimate in-app feedback strategy, including the 5 best ways to engage with mobile customers and collect it (if you’re lost in the haze). While general in-app surveys ask a variety of questions, NPS surveys are only interested in customer satisfaction. What you can expect ??????

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

SEPTEMBER 29, 2022

These are some of the questions we’re answering in the article! Product value is how well your app helps customers achieve their goals compared to competitors. To measure product value, you first need to do market research and check out what other solutions serve the same purpose as your product.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

NOVEMBER 21, 2022

These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 7, 2022

By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. In this article, we will examine product-centric vs customer-centric approaches and discover how to switch your SaaS business to a customer-centric approach.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Usersnap

MARCH 19, 2019

In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. You may have realized how customer feedback has become a huge focus in recent years. SurveyMonkey.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JULY 17, 2023

Software for customer feedback has become essential for SaaS businesses that have customers in their hearts. Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. You can use it to measure customer satisfaction , conduct market research, etc.

Feedback Software 19

Feedback Software Data Visualization Customer Feedback Analytic Tools 19

Userpilot

OCTOBER 6, 2022

These are just a few questions we’re answering in the article. AI and machine learning tools help data teams predict user needs and design ways to satisfy them. AI can also be useful to find patterns in user feedback to boost retention and improve user satisfaction. What is data product management?

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

JANUARY 9, 2023

How is different from user or buyer personas? These are just a few of the questions we explore in the article. We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Collect user experience data with in-app surveys.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Imaginary Cloud - Design

MARCH 31, 2022

Developing digital products with a good user experience (UX) is becoming a must, both in B2C and B2B business models. User-centered design is a discipline that focuses on the users and their needs, and many companies worldwide have started to develop their own approaches and methodologies to put this into practice.

User Testing 81

User Testing Research Software Feedback Software Product Research 81

The Product Coalition

MAY 14, 2018

“At the end of the day, I measure myself by how I was able to improve our customers’ experiences with Atlassian’s products.” Niall works with departments across the company including sales, marketing, client relations, technology and the senior leadership team and says his role is to “act as the voice of the product”.

UX 68

UX User Testing Product Research Research Software 68

Userpilot

MARCH 4, 2021

In the product-led era, listening to customers has never been more essential. Customers expect companies to be receptive to feedback, and are ruthless when they come across businesses that doesn’t care. Customer service. Their interactive feedback forms create a playful user experience. The number one answer?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

ProductPlan

MAY 19, 2022

In his article “ What it takes to become a mature product organization ,” Nic Smythe, director of CX, product, and design at Thoughtworks, identifies communication and collaboration as critical challenges for prod organizations moving towards maturity. These often include: Facilitating user interviews and other market research.

Product Research 52

Product Research User Testing Data Visualization Customer Feedback 52

Userpilot

JULY 18, 2023

This is the key question we explore in this article! Conduct market research and user research The product management process starts with market and customer research. Its goal is to gain a deep understanding of customer needs and wants, and the competitive landscape.

Data Visualization 98

Data Visualization Product Research User Testing Onboarding KPIs 98

Userpilot

MAY 10, 2023

These are the key questions our article explores. TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. Trained AI models can even simulate user behavior for testing.

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98