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AIOps 101

eG Innovations

This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers. Different forms of machine learning including anomaly detection, prediction and correlation are some of the capabilities embedded in this layer.

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Customer Sentiment Analysis: What Is It and How To Collect Data for Sentiment Analysis [Best Tools Included]

Userpilot

You can use it to understand user sentiment towards a feature, new products, or even industries. Customer sentiment analysis helps you identify customer needs, optimize user experience, and enhance customer service. Then you can act on the insights to improve the user experience. Optimize the user experience.

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

From smart-home devices that control our gadgets through the power of our voice to cryptocurrencies, latest trends are full of possibilities that new technologies bring to human-machine interactions. The biggest question is how augmented reality and machine learning can bring meaningful improvement into healthcare not just.

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FullStory Alternatives: Five Top Analytics Tools to Choose From

The Product Coalition

FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. They combine quantitative and qualitative data to help businesses understand the big picture of their user experience. Users say their website pricing is a bit opaque.

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Troubleshooting Azure SQL Database Performance Issues

eG Innovations

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. SQL Server on Azure Virtual Machines (VMs). eG Enterprise also highlights details of the username, application, and query responsible for poor performance.

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UX KPIs In SaaS: 10 Key UX KPIs That Product Managers Should Keep an Eye On

Userpilot

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

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Is M365 Down? – Proactive Alerting for Microsoft Azure Outages

eG Innovations

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How will your users find out about service outages if they cannot access their email or Teams?