Artificial Inteligence Roadmap Tableau User Friction 
Intercom, Inc.
MARCH 18, 2021
In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success. Thomas: Awesome.
The Product Coalition
OCTOBER 5, 2020
feature changes must be agreed upon in person at the weekly meeting, product roadmaps should be uploaded into the team shared drive, etc.) This role is focused on surfacing, investigating, and recommending solutions for user issues. PSs produce top issue reports to identify user pain points, leveraging internal and external data.
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